About this policy

At Snap, we are committed to protecting the privacy of any personal information we hold about our existing or potential clients in accordance with Australian privacy laws; Privacy Act 1988 (Cth).

What personal information does Snap collect?

The type of personal information we collect may include:

• name, street, telephone number(s), facsimile number;
• date of birth;
• email address;
• occupation;
• transaction details (e.g. credit card information) associated with your purchases from us or our franchisees;
• any additional information provided by you to our franchisees or associated businesses;
• information you provide to us, or our franchisees through customer surveys;
• information about products and services that you may be interested in.

To manage our website, we use cookies and other internet technologies to manage our website and certain online products and services. Information in a cookie does not personally identify you. However, it provides us with details of the areas of the site which you have been browsing and the number of times that you have accessed our website. Our website cookies are not used to collect or store personal information.

How do Snap collect my personal information?

We collect personal information directly from you when:

• you request information from, or have dealings directly (including purchases) with us;
• participate in a competition or promotion conducted by us, or one of our promotional partners;
• participate in a survey; or
• access or request information from our website.

How does Snap use my personal information?

We use your personal information for purposes including (but not limited to):

• to assist us, or our franchisees, in providing goods and services to you;
• to communicate promotional offers and special events;
• for internal administrative, marketing, planning, product development or research; and
• to improve the operation or navigation of the Snap website.

We will not disclose your personal information to any person except on a temporary confidential basis to agents and to companies and or businesses who we use in the ordinary operation of our business (such as data processing, printing, graphic design, typesetting, binding and/or mailing). In the instances where your personal information is shared, Snap will ensure that those third parties protect your personal information.

We will not use your personal information to market to you unless we have your implied or express consent. Nor will we share your personal information with other organizations unless you have given us your express consent, or where sharing is otherwise required or permitted by law. At any time you may opt out of receiving any marketing communications from us or our franchisees by removing any previous consent provided.

Is my personal information secure?

We take reasonable steps to ensure your personal information is protected from risks such as loss, unauthorised access, modification or disclosure. However no data transmission over the internet is totally secure, hence any information you send via the internet (including email) is sent at your own risk.

Your rights of access and correction

You may request access to your personal information by writing to "The Privacy Manager" at the address below. You do not have to provide a reason for requesting access. The right of access is subject to certain exceptions allowed by law. If you believe the personal information we hold about you is incorrect, incomplete or inaccurate, you may request an amendment. Any questions about this policy, or any complaint regarding treatment of your privacy by Snap, should be made in writing to the address below or emailed to info@snap.com.au

The Privacy Manager: Snap Franchising Ltd
PO Box 6580, East Perth, WA 6892
Tel: (08) 6250 4200; Fax: (08) 9472 4987
Email: info@snap.com.au

Security

Snap is committed to and will take all reasonable steps to protecting and securing your personal information from unauthorised loss, misuse, disclosure or alteration. We keep personal information only for as long as the law requires. The measures we undertake may vary with the type of information, and how it is collected and stored.

Other

In this policy "personal information" has the same meaning as defined in the Privacy Act. References to "Snap" are to Snap Franchising Ltd, Snap Printing and Snap who have issued this policy. We may change this policy from time to time, including where required from legislative changes.

Sites Covered by This Statement

This Privacy Statement applies to websites operated by or on behalf of Snap. This website may contain links to non Snap websites. Snap is not responsible for the privacy policies of those websites. We recommend that you review at all times the policies of those websites visited.